{"id":14,"date":"2025-09-22T02:24:25","date_gmt":"2025-09-22T02:24:25","guid":{"rendered":"https:\/\/themantrums.wpenginepowered.com\/?p=14"},"modified":"2025-09-29T09:04:09","modified_gmt":"2025-09-29T09:04:09","slug":"news-four-deaths-linked-to-optus-outage","status":"publish","type":"post","link":"https:\/\/www.themantrums.com.au\/?p=14","title":{"rendered":"Four deaths linked to Optus outage that blocked emergency calls nationwide"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li><strong>\u200b\u200bOptus\u2019 13-hour outage on 18 Sept 2025 blocked emergency calls, linked to four deaths.<\/strong><\/li>\n\n\n\n<li><strong>Faulty firewall update affected 600 customers; 2,700 triple-zero calls failed.<\/strong><\/li>\n\n\n\n<li><strong>Optus admitted response failures, offered free data, and will cooperate with the ACMA review.<\/strong><\/li>\n\n\n\n<li><strong>Leaders have criticised the company; the incident has raised calls for stricter telecom regulations.<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"819\" src=\"https:\/\/www.themantrums.com.au\/wp-content\/uploads\/2025\/09\/Optus-Outage-1024x819.jpg\" alt=\"\" class=\"wp-image-136\" srcset=\"https:\/\/www.themantrums.com.au\/wp-content\/uploads\/2025\/09\/Optus-Outage-1024x819.jpg 1024w, https:\/\/www.themantrums.com.au\/wp-content\/uploads\/2025\/09\/Optus-Outage-300x240.jpg 300w, https:\/\/www.themantrums.com.au\/wp-content\/uploads\/2025\/09\/Optus-Outage-768x614.jpg 768w, https:\/\/www.themantrums.com.au\/wp-content\/uploads\/2025\/09\/Optus-Outage.avif 1240w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Image Credit &#8211; Lisa Maree Williams\/Getty Images<\/p>\n\n\n\n<p>Optus is facing intense scrutiny after a nationwide network outage on September 18, 2025, left thousands of Australians unable to access emergency services.<\/p>\n\n\n\n<p>The 13-hour disruption, caused by a botched firewall update, is linked to at least four deaths across South Australia and Western Australia.<\/p>\n\n\n\n<p>Approximately 600 customers were affected by the outage, with nearly 2,700 emergency (triple zero) calls failing to connect.&nbsp;<\/p>\n\n\n\n<p>Optus admitted that reports from customers about the issue were routed to offshore centres but did not trigger necessary escalation processes.&nbsp;<\/p>\n\n\n\n<p>The company acknowledged that the outage was unacceptable and pledged full cooperation with governmental and regulatory investigations.<\/p>\n\n\n\n<p>The Australian Communications and Media Authority (ACMA) is investigating the incident, and Optus plans to appoint an independent reviewer.&nbsp;<\/p>\n\n\n\n<p>The federal government is considering the consequences following the review. This marks another severe incident following a major Optus outage in 2023, which occurred under previous leadership.<\/p>\n\n\n\n<p>South Australian Premier Peter Malinauskas criticised Optus for its inadequate response and delayed communication, calling the company&#8217;s handling &#8220;incompetent&#8221; and &#8220;unbelievable.&#8221;&nbsp;<\/p>\n\n\n\n<p>Western Australian Minister John Carey echoed these sentiments, emphasising the need for reliable access to emergency services.<\/p>\n\n\n\n<p>The incident has prompted calls for stricter regulations and redundancy planning to ensure the reliability of emergency services in the future.<\/p>\n\n\n\n<p>Optus has offered customers free data as compensation for the outage, but some affected individuals argue that the gesture is insufficient given the severity of the incident.<\/p>\n\n\n\n<p>The company has announced the implementation of a compulsory escalation process for reports of triple-zero failures, designed to prevent similar issues in the future.<\/p>\n\n\n\n<p>As investigations continue, the incident highlights the critical importance of telecommunications providers maintaining robust systems that support emergency services.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Image Credit &#8211; Lisa Maree Williams\/Getty Images Optus is facing intense scrutiny after a nationwide network outage on September 18, 2025, left thousands of Australians unable to access emergency services. The 13-hour disruption, caused by a botched firewall update, is linked to at least four deaths across South Australia and Western Australia. Approximately 600 customers [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":136,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[4],"tags":[],"class_list":{"0":"post-14","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-news","8":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Four deaths linked to Optus outage that blocked emergency calls nationwide - The Manturms<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Four deaths linked to Optus outage that blocked emergency calls nationwide - The Manturms\" \/>\n<meta property=\"og:description\" content=\"Image Credit &#8211; Lisa Maree Williams\/Getty Images Optus is facing intense scrutiny after a nationwide network outage on September 18, 2025, left thousands of Australians unable to access emergency services. The 13-hour disruption, caused by a botched firewall update, is linked to at least four deaths across South Australia and Western Australia. 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href=\"https:\/\/www.themantrums.com.au\/?cat=4\" rel=\"category\">News<\/a>","rttpg_excerpt":"Image Credit &#8211; Lisa Maree Williams\/Getty Images Optus is facing intense scrutiny after a nationwide network outage on September 18, 2025, left thousands of Australians unable to access emergency services. The 13-hour disruption, caused by a botched firewall update, is linked to at least four deaths across South Australia and Western Australia. 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